THE FARMERS BANK OF APPOMATTOX

POLICIES AND PROCEDURES

At The Farmers Bank of Appomattox the basis of each customer relationship, many of which span generations, is trust.  Customers have chosen to do business with us and we are obligated to honor that relationship with great care, beginning with the information the customer has chosen to share with us. We believe that customer privacy should not be compromised.  At the same time we want to offer customers the array of financial products and services they need to accomplish their financial goals.   However rapidly we may respond to changes in technology and data processing, we at Farmers Bank also take pride in our adherence to the more old-fashioned virtue of customer confidentiality. We are committed to protect that privacy and this policy discloses our information use and practices in detail.
 
Recognition of a Customers’ Expectation of Privacy
 
The Bank believes that the confidentiality and protection of customer information is one of our fundamental responsibilities.   While information is critical to providing quality service, we recognize that one of our most important assets is our customers’ trust.  Thus, the safekeeping of customer information is a priority for the Farmers Bank.  We will maintain standards to ensure that customer information is private and secure at all times.
 
Information We Collect About Customers
 
We collect non-public personal information about customers from the following sources:

• Information we receive from customers on applications or other forms
• Information about customer transactions with us
• Information we receive from a consumer-reporting agency
• Other Public sources such as federal, state and local records.

No Disclosures Outside of Exception
 
We do not disclose any non-public personal information about our customers or former customers to anyone, except as permitted by law.  We are permitted under law to share information about our experiences or transactions with the customer and our affiliates. In addition, we may disclose the following information to companies that provide products and services necessary to effect, administer or enforce a transaction that a customer requests or authorizes, such as:

• Information we receive from customers on an application such as name, address, social security number, assets and income
• Information about customer transactions with us, such as account balance or payment history
• Information we receive from a consumer credit reporting agency, such as creditworthiness

Confidentiality and Security
 
We restrict access to non-public personal information about customers only to those employees who need to know the information in order to provide products or services.
 
We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard non-public information.  These standards exist for both our physical facilities and our online services.  We educate our employees about the importance of confidentiality and our privacy policy.  Due to the importance of these issues, all Farmers Bank employees are responsible for maintaining the confidentiality of customer information and employees who violate these Privacy Principles will be subject to disciplinary measures.
 
Maintaining Customer Privacy in Business Relationship with Third Parties
 
When the Bank conducts business with third parties, it requires it vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them.
 
Providing Privacy Information to Customer and Responding to Inquiries

The Bank recognizes and respects the privacy expectations of our customers.  We want our customers to understand our commitment to privacy in our use of customer information.  As a result of our commitment, we have developed these Privacy Principles which are made readily available to our customers.